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Ice & Water
Problem
Demand exceeds ice storage
capacity.
House water supply is not
connected, valve is not turned on
fully, or valve is clogged.
Water filter has been exhausted.
Low house water supply pressure.
Icemaker is
not making
Reverse Osmosis filtration system
enough ice.
is used.
Tubing connecting refrigerator to
house supply valve is kinked.
Doors are opened often or for long
periods of time.
Doors are not closed completely.
The temperature setting for the
freezer is too warm.
Refrigerator was recently installed
Icemaker is
or icemaker recently connected.
not making
ice
Icemaker not turned on.
Possible Cause
TROUBLESHOOTING
Solutions
• The icemaker will produce approximately 70-184 cubes
in a 24 hour period.
• Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve fully
open. If the problem persists, it may be necessary to
contact a plumber.
• Replacing the water filter is recommended:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
• The water pressure must be between 20 and 120 psi
on models without a water filter and between 40 and
120 psi on models with a water filter. If the problem
persists, it may be necessary to contact a plumber.
• Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
• The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced water
flow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
• If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
• If the doors are not properly closed, ice production will
be affected. See the "Doors will not close correctly or
pop open" section in Parts & Features Troubleshooting
for more information.
• The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
• It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
• Locate the icemaker ON/OFF and confirm that it is
turned on.
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