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INSTALLATION
Commissioning
Communication with the SERVICEWELT portal
LED X2 indicates the connection status to the SERVICEWELT portal
(see chapter "Enabling data access from the SERVICEWELT portal").
When data access is not enabled, LED X2 illuminates red.
f Check the indication of LED X2.
f
LED X2
Portal status
illuminated red
no connection (connection is aborted after 3
attempts)
red rapid flashing
Contact the service department.
red / green flashing
Connection attempt
illuminated green
connection established
green flashing
Data transmission
Router settings
For automatic address assignment to the ISG, DHCP must be en-
abled on your router.
f Check your router settings.
f
7.2
Registering on the home network
Note
If required, refresh the website by pressing the F5 key or
the web browser refresh button while registering with
SERVICEWELT.
7.2.1 Registration via router
Automatic IP address assignment
If DHCP is enabled on your home network router, the ISG obtains
its IP address automatically.
f Call up the SERVICEWELT (see chapter "Accessing
f
SERVICEWELT").
If the Servicewelt does not open, the name resolution for "ser-
vicewelt" was unsuccessful.
f Change your web browser settings. Enter "servicewelt" as a
f
proxy exception.
f Disable Google search.
f
f Carry out a manual registration.
f
Manual registration
f Enter "http://servicewelt" or "192.168.0.126" in the address
f
bar of your web browser. Press Enter.
www.stiebel-eltron.com
7.2.2 Registration without router
f Use the crossover cable supplied to connect the ISG to a net-
f
work connection on your computer.
f Enter "http://servicewelt" or "192.168.0.126" in the address
f
bar of your web browser. Press Enter.
If the Servicewelt does not open, you must manually assign your
computer an IP address in the ISG standard IP address range.
Example:
The ISG has the default IP address "192.168.0.126". Your computer
therefore obtains the IP address "192.168.0.100".
f Open the control panel and navigate to the "LAN connection"
f
button (Windows 7).
f Click on "Properties".
f
f Click on "Internet protocol version 4".
f
f Check "Use the following IP address".
f
f In the field "IP address", enter "192.168.0.100".
f
f In the field "Subnet mask" enter "255.255.255.0".
f
f Click on "OK".
f
f Enter "http://servicewelt" or "192.168.0.126" in the address
f
bar of your web browser. Press Enter.
f Restart your computer if the Servicewelt does not open.
f
Note
If the Servicewelt still does not open after manual IP ad-
dress assignment and a restart, consult an IT contractor.
Note
Before disconnecting the ISG, reset the default network
settings on your computer.
7.3
Network configuration in the SERVICEWELT
f Click on "Profile" in the menu bar to access the network
f
settings.
21
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