Test Symbols; Appliance Description; Servicewelt; Servicewelt Portal - Stiebel Eltron ISG web Utilisation Et Installation

OPERATION

Appliance description

2.6

Test symbols

See type plate on the appliance.
3. Appliance description
The ISG is an information and communication interface between
your heat pump/integral ventilation unit and your home network.
To do this, the ISG provides the local SERVICEWELT website.
3.1

SERVICEWELT

Note
SERVICEWELT is a local website that requires no internet
connection.
When you connect the ISG to your heat pump/integral ventilation
unit and your home network, your system data is prepared for
the SERVICEWELT.
You can retrieve your system data and make system settings in
the SERVICEWELT.
3.2

SERVICEWELT portal

Once you allow the SERVICEWELT portal to access your data, you
can add additional service packs, subject to service agreement.
f You need to connect your ISG to the STIEBEL ELTRON server f
to enable data access.
3.2.1 Function with data access enabled
Once data access from the SERVICEWELT portal is enabled, in the
event of a change, your system data is transmitted every 1-5 min-
utes to the SERVICEWELT portal and saved on the STIEBEL ELTRON
server.
Note
For more detailed information on appliance functions and
service packages, visit our website.
3.3

Standard delivery

The following are delivered with the appliance:
- Power supply unit
- Wall mounting bracket
- CAN BUS cable (5.0 m long)
- Crossover cable RJ45 grey CAT5E (3.0 m long)
www.stiebel-eltron.com
3.4

System requirements

Note
Display problems can occur with certain web browsers.
We recommend using Mozilla Firefox.
Computer
- Javascript-enabled web browser (Mozilla Firefox 3.0 or high-
er, Internet Explorer 7.0 or higher, Safari 4.0 or higher).
- Network connection (standard Ethernet 10/100 Base-T)
- Broadband internet access via ADSL, UMTS or LTE with data
flat rate
Router
- DHCP active
- Free Ethernet interface
Note
Disable the energy saving function of your router's Eth-
ernet interface allocated to the ISG.
4. Operation
4.1

Accessing SERVICEWELT

Windows 7
The ISG is displayed in "Windows Explorer" under "Network".
f Double click on "Internet Service Gateway" to access f
SERVICEWELT.
Note
With other operating systems, you will need to access
Servicewelt via the web browser.
Calling up the SERVICEWELT in your web browser
f Enter "http://servicewelt" or "192.168.0.126" or the IP address f
assigned during commissioning in your web browser address
bar. Press Enter.
SERVICEWELT opens. Your data will be loaded.
Note
If the access lock is enabled (see chapter "Access lock"),
a login screen will appear first.
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ISG web |