Telephone Helpline: 0845 146 2887
Troubleshooting
Fault
The appliance is
not working
Appliance is noisy
or works
intermittently
Water
indicator is
lit
Ice Full
indicator is
lit
Water and Ice Full
indicators flash
together
Fault
indicator is
lit
Compressor runs
but no ice is made
Probable Cause
The appliance is not
switched on
Plug and lead are
damaged
Fuse in the plug has
blown
Power supply
Internal wiring fault
Ambient temperature
below 10°C
Water supply
Power fluctuations
Water not connected
Water filter is blocked
Water pressure too
low
Ice bin full
Room temperature is
too low
Water box is blocked
and cannot tilt
Water tray not in
proper position
Ice sensor is not
working
Water tray does not
tilt
Refrigerant leak or
block in the
refrigerant system
Check the appliance is plugged in correctly and switched on
Call POLAR agent or qualified technician
Replace the plug fuse
Check power supply
Call POLAR agent or qualified technician
Move appliance to a warmer position
Check water supply is on and supply hoses are not blocked
Turn off the ice maker and restart after 3 minutes
Connect ice maker to water supply
Clean water filter and restart ice maker
Water pressure should be between 101,352.97 Pa -
806,686.92 Pa (14.7-117psi). Call plumber to check water
supply
Empty the ice bin
Move the appliance to a warmer position
Disconnect from the power supply. Remove some of the ice
cubes and gently tilt the water box by hand. Restart the ice
maker after 3 minutes
Remove any ice blockage
Check sensor is not obstructed. If not blocked call POLAR
agent or qualified technician
Check water tank is not blocked. If motor is not working
then call POLAR agent or qualified technician
Call POLAR agent or qualified technician
Action
UK
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