HP Photosmart B8500 Série Guide De L'utilisateur page 26

Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software application.
TIP: You can set the product as the default printer to ensure that the printer is automatically selected when
you select Print in the File menu of your different software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop printing.
To check the printer driver status (Windows)
▲ Open the HP Solution Center. Make sure the product is the selected printer. For information on opening the
HP Solution Center, see
Click the Status icon at the bottom of the HP Solution Center window.
To check the printer driver status (Mac OS X v10.4)
1. From the Finder, select Applications:Utilities, then double-click Printer Setup Utility.
2. Double-click the printer name to open the print queue.
3. Click a print job to select it.
Use the following buttons to manage the print job:
• Delete: Cancel the selected print job.
• Hold: Pause the selected print job.
• Resume: Continue a paused print job.
• Stop Jobs: Pause all print jobs in the print queue.
To check the printer driver status (Mac OS X v10.5)
1. In System Preferences, click Print & Fax.
2. Click the Open Print Queue button.
3. Click a print job to select it.
Use the following buttons to manage the print job:
• Delete: Cancel the selected print job.
• Hold: Pause the selected print job.
• Resume: Continue a paused print job.
• Pause Printer: Pause all print jobs in the print queue.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as printing a photo or performing printer maintenance,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to
the product, check the product display to see if there are any messages.
Cause: The product was busy with another task.
Use the HP Solution Center on page 11.
Print troubleshooting 23