Appendix C: Troubleshooting - Lorex Vantage LW2231 Mode D'emploi

10. Appendix C: Troubleshooting

If you have problems with your system, there is often a quick and simple solution. Please
try the following:
Problem
There is no picture from the
camera(s)
There is no audio from the
camera(s)
The picture is dropping
The picture is or has become
choppy
The picture is white
The picture is too dark
The picture is too bright
Night vision is not working
Bright spot in video when
viewing camera at night
• Make sure that the camera is plugged into a power outlet and that
the power adapter is plugged in properly.
• Make sure receiver is plugged into a power outlet.
• Move the camera closer to the receiver.
• Make sure BNC video output cable is connected to your DVR or
television.
• If you are viewing your camera(s) using a TV, make sure you have
the correct input selected.
• Make sure the RCA audio output cable is connected to your DVR
or television audio input.
• Make sure audio recording is enabled on your DVR. See your DVR
manual for further instruction.
• Make sure to remove the protective film from the camera lens. The
microphone is located on the front of the camera and will not work
properly if the protective film is left on.
• Move the camera closer to the receiver.
• Try repositioning the camera, receiver, or both to improve the
reception.
• The picture may become choppy when experiencing a lower frame
rate (e.g. 6 frames per second vs. a higher 20 frames per second).
• Try moving the camera closer to the receiver.
• Remove obstructions between the receiver and camera.
• "Washout" or "white wash" can occur when a strong light source
is pointed at the camera lens. The camera lens is not harmed
during a white wash.
• Do not point your camera towards a bright light source.
• If using during the day, the camera may not be getting enough
light. Reconsider the position of your camera.
• If using during the day, the camera may be getting too much light.
Reconsider the position of your camera.
• Night vision activates when light levels drop. The area may have
too much light.
• Night vision reflects when pointing a camera at a window. Move
the camera to a different location.
Appendix C: Troubleshooting
Solution
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