Troubleshooting; Warranty - Coltene CanalPro Apex Locator Compact Mode D'emploi

8.

Troubleshooting

Please review the suggested solutions before calling customer service.
Problem
1 The device does not switch on by
pressing On/Off button.
2 The device shuts off while
measuring.
3 No sound while measuring.
4 The device does not show file ad-
vance inside the canal
5 Incorrect measurements
9.

Warranty

The CanalPro Apex Locator Compact is warranted for 24 months from the date of purchase. The accesso-
ries (cables, batteries, etc.) are warranted for 6 months from the date of purchase.
The warranty is valid for normal usage conditions. Any damage caused by accident, abuse, misuse, or as a
result of service or modification other than by a person authorized by the manufacturer will render the
warranty void. The warranty is in lieu of any other warranty expressed or implied.
Possible Cause
1. The button may be functioning
incorrectly.
2. The battery may be empty.
3. Electronic malfunction.
1. The device was not used for
more than 2 min.
2. The batteries are flat.
"Sound control" set at "Mute" level.
1. Poor electrical contact.
2. Electronic malfunction.
1. Dry/calcified canal.
2. The conductive path for restora-
tion treatment is blocked.
3. Blood or irrigation liquid overflow
provides conductive path outside
the canal.
4. Deep caries provides conductive
path outside the canal.
5. Metal crown or metal filling
provide conductive path outside
the canal.
6. Perforation.
7. Large lateral canal.
Solution
1. Press the On/OFF button several
times.
2. Change the battery.
3. Contact your customer service.
1. Turn on the device.
2. Replace the batteries.
Adjust the sound level by pressing
the "volume" button .
1. Clean contact surfaces of the file,
the file clip and the lip clip and
perform cable connection test as
described in the § 6.5.
2. Contact your customer service.
1. Irrigate the canal.
2. Remove old canal filling to open
the path, irrigate the canal.
3. Dry the excessive liquid.
4. Block the external conductive
path.
5. Avoid contact between the file
and metal crown/filling.
6. Remove the file, close the
perforation and repeat the
measurements, carefully insert-
ing the file into the canal.
7. Try to continue the measure-
ments (gently advance the file
towards the apex until regular
readings appear).
EN
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