LDLC CHROME BOX 3.5 Guide D'utilisation page 25

GROUPE LDLC will not be held liable for events independent of its will that would make it
impossible to ensure the provision of proposed services, included, but not limited to, failure
of telephone line, airports shutdowns interrup�ng goods delivery, natural disasters, whether
condi�ons, strikes, and the impossibility to contact the Client to confirm the different stages
related to assump�on of the equipment's guarantee.
4. Réclama�on and A�er Sale Service
In case of failure of the product inside the warranty period, GROUPE LDLC recommend the
client to find out the origin of the problem through a summary technical verifica�on using the
included user's guide.
If the problem persists, the client is invited to contact our Technical Support by phone or by
email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunc�on that occurred;
• Detail of the eventual hardware of so�ware changes to the equipment;
• The evidence that the defect is not the result of a third-party equipment or so�ware;
• The exact descrip�on of all error that are displayed;
A technician of GROUPE LDLC will diagnose and try to solve the issue by phone or by email. If
the problem cannot be solved, and provided that the defect is covered by this contractual
warranty, will repair or replace the equipment.
GROUPE LDLC
If GROUPE LDLC does not find any defect or malfunc�on, or if the client does not fulfil one of
the condi�on detailed in this sec�on, the company reserves the right to charge for parts and
labor.
Return of goods is exclusively by post, if not specified otherwise. Any return of goods requires
prior agreement of and a number of return which can be obtained free via the
GROUPE LDLC
CONTACTS page accessible since the banner page from the site.