Table des Matières
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TROUBLESHOOTING
Drive does not appear in my computer / on my desktop
Make sure the USB cable and connectors are not damaged and firmly connected by both
•
ends.
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Make sure the power adaptor is not damaged and firmly plugged.
Check the power switch and LED status and see if it is power-on.
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Avoid connecting the device via USB hub.
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Remove the hard drive and then reconnect after 10 seconds.
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Check the "Device Manager" and see if the hard drive is recognized by USB port.
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Sometimes there is an unknown conflict between USB devices, connect them one by one
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and discover which one is causing the conflict.
My computer won't boot when I connect the external storage drive to the
computer before booting.
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Remove all external devices before you turn on computer.
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Boot into your BIOS and change the boot priority. Make sure the USB boot device is after
your primary hard drive.
Data transfer rate seems slow
1.
Make sure this USB 3.0 storage device is connected directly to a USB 3.0 port.
2.
If there are other devices connected to the hub, please disconnect the other USB
devices.
3.
Your system may be operating at lower speeds due to your system does not support
USB 3.0.
What happens when a USB 3.0 device is plugged into a USB 2.0 port or hub?
USB 3.0 is backward compatible with USB 2.0, so the device still works fine. When
connected to a USB 2.0 port or hub, a USB 3.0 device operates at the USB 2.0 HighSpeed
of up to 480 Mbps.
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