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Troubleshooting
Problem
Handle stiff
Mixer dripping
Low flow with Select valve after
valve replacement
Water escaping in area of swivel
spout
Water escaping at the threaded
base
Hot water temperature too low
Select button stiff
Cleaning Recommendation for Hansgrohe Products
Modern bathroom faucets, kitchen faucets and shower products are made from different materials to comply with the needs
of the market with regard to design and functionality. To avoid damage to the product, it is necessary to take proper care of
it.
For best results:
• Prevent the buildup of mineral scale and /or soap residue by cleaning your Hansgrohe product(s) when needed.
• Select a cleaning agent specifically intended for the type of product.
• Do not use these types of cleaners as they will cause damage to your Hansgrohe product:
Any cleaning agent containing hydrochloric acid, formic acid, lye, or acetic acid.
Abrasive cleaning powders, pads, or brushes.
Steam cleaners.
"No rinse" cleaning agents.
• Always follow the instructions provided by the manufacturer of the cleaning agent.
• Do not mix cleaning agents, unless directed by the manufacturer.
• Do not spray cleaners directly onto the product as drops could enter openings and gaps and cause damage. When
using spray cleaners, spray the cleaner onto a soft cloth or sponge.
• Always rinse your Hansgrohe product thoroughly with clear water and polish dry with a soft cloth after cleaning.
Important
• Residue from soaps and shampoos can cause damage. Rinse the product with clean water after each use.
• Residue from basin/tub/tile cleaner can cause damage to faucets and fittings. Immediately rinse any overspray from
the Hansgrohe product.
• Damage to the product caused by improper care or the use of improper cleaning agents is not
covered by the warranty.
• If a component of the product is damaged, replace it, as there is risk of injury.
16
Possible Cause
- Cartridge dirty or worn
- Cartridge dirty or worn
- Improper Select valve installed
- O-ring dirty or worn
- connection hoses not completely
screwed into basic body
- O-ring at the connection hose dirty or
worn.
- Hot water limiter incorrectly set
- Select button soiled
Solution
- Replace cartridge
- Replace cartridge
- Replace Select valve (#98463000)
- Replace O-ring
- Tighten connection hoses by hand
- Replace O-ring
- Set hot water limiter (see page 12)
- Clean Select button and grease 17x1.5
O-ring (see page13)
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