Faults and how to remedy
Problem
Motor does not start
Motor hums but does not
start
Shredding material is not
drawn into the shredder
Shredding material not cut
cleanly
Device starts but blocks
under as slight load and
switches off via protective
motor switch.
Guarantee terms
Please carefully retain the guarantee card completed by
the seller, or the proof of purchase.
The company WOLF-Garten provides a guarantee for 24 months
from the date of purchase. This guarantee is in accordance
with the relevant state of technology and the utilisation purpose
/ area of application. The consumer's statutory rights are not
affected by the following guarantee guidelines.
Pre-conditions for the 24-month guarantee entitlement:
- Deployment of the device solely for private use.
The guarantee is reduced to 12 months in the commercial
sector or leasing business.
- Proper handling and observance of all information given in the
operating manual, which forms part of our guarantee terms.
- Observance of the prescribed maintenance intervals.
- No unauthorised alteration of the design.
- Installation of original WOLF replacement parts / accessories.
Possible cause
- No power supply
- Mains cable defective
- Machine overloaded
- Cutting roller blocked
- Capacitor faulty
- Incorrect switch position
- Shredding material caught in
nel
- Machine clogs
switch-over in the direction of rotation
- Shredding material too soft or wet
- Cutting roller worn
Incorrect setting of shaving plate
Extension cable too long or cross-sec-
tion to small.
Socket too far from mains supply
and cross-section of mains cable too
small
Elimination
- Check fuses
- have these checked (electrician)
- Overload protection triggered
- Turn On-Off switch to "0" and let machine cool down
- Turn On-Off switch to left, then switch machine off and re-
move shredding material. If the blockage cannot be removed
immediately switch the On-Off switch between cutting and
reverse a number of times until the cutting roller runs free.
- Bring machine to manufacturer or authorised workshop for
repair
- Turn On-Of switch to correct position
fun-
- Turn On-Off switch to left to release shredding material,
remove any dirt
- Switch off unit. Wait until the blades come to a standstill.
Switch unit back on and use material which is easier to
process.
- Push down with a branch and shred
- Adjust shaving plate as described in „Adjusting the shaving
plate, replace cutting roller if heavily worn
Adjust shaving plate, if this cannot be adjusted it has to be
replaced by the customer service department.
Extension cable at least 1.5 mm², maximum 25 m long. If a
longer cable is used, minimum cross-section 2,5 mm².
- Presentation of the completed guarantee card and/or proof
of purchase.
This guarantee does not extend to normal wear-and-tear on
blades, blade mounting components or friction disks, V-belts/
toothed belts, running wheels/tyres, air filters, spark plugs
and spark plug connectors. Any guarantee claim shall be
immediately void in the event of unauthorised repairs. Faults
and defects which can be traced to material or manufacturing
faults will be rectified exclusively by our contracted workshops
(the seller has the right to remedy a defect) in your vicinity, or
by the manufacturer if the latter is closer. Any claims going
beyond the provision of a guarantee are ruled out. There is
no entitlement to a replacement. Any transport damage should
be reported not to us but to the shipper in question since,
otherwise, any compensation claims vis-à-vis the shipper
would be voided.
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