Odys -Slim Z8 Manuel D'utilisation page 81

service form on our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is
determined that a warranty claim exists, you will be given an RMA number (Return
Material Authorization) and you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA
number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not
enclose any accessories with the products (no cables, CD's, memory cards,
manuals, etc.), unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is
visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the sender
with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA
agrees to provide a service outside the warranty, the customer will be invoiced for all
repair and transport costs.
AXDIA will not accept any packages that have not first been approved by AXDIA by
means of an RMA (Return Material Authorization).
ODYS SL IM Z8
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