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P O R T E R O D I G I TA L - D I G I TA L D O O R E N T R Y S Y S T E M S - P O R T I E R N U M É R I Q U E
TROUBLE SHOOTING
Ensure that the entrance panels of the installation are correctly configured.
To do so, check that the values selected in the different positions of the
configuration menu are the same as those shown in the section entitled
“Configuration of the entrance panel according the installation” Page 23.
To program the telephones, make sure that you are in the main entrance
panel and that you have only one entrance panel defined as the main one.
Before keying the telephone code into the main entrance panel, check that
you have communication with the panel. Remember that the audio unit emits
confirmation tones when the telephone has received the code (programmed
telephone). If you are unable to program the telephone, check the connection
between the keypad and the audio unit.
Nothing works
Check the mains voltage in the power supply units. Ensure that the green
led of the power supply to the audo unit is lit. Make sure that the voltage
between + and – of the power supply unit is 15 ± 10% Vdc. Check if
there are any short circuits and, if so, fix them. Disconnect the power
supply unit from the mains for 1 minute and then reconnect it. If the
problem persists, disconnect all the + and – terminals from the power
supply unit and check that the voltage between + and – is 15 ± 10% Vdc.
If it is not, there may be something wrong with the power supply unit.
The cardholders of the entrance panel with directory do not light up
Make sure that the voltage between + and – of the power supply unit is
15 ± 10% Vdc. Check the + and – connections of the entrance panel with
directory to the audio unit. If no fault is detected, there may be something
wrong with the panel with directory.
There is no audio confirmation that a key has been pressed
Check the volume control of the volume of the beep. Check that the voltage
between + and – of the keypad is 15 ± 10% Vdc. Check the + and –
connections from the keypad to the power supply unit. If no fault is
detected, there may be something wrong with the keypad.
In the display the key which has been pressed does not appear
Check if there is audio confirmation that a key has been pressed. Check
that the voltage between – and + of the audio unit is 15 ± 10% Vdc.
Check the + and – connections from the audio unit to the power supply
unit. Check the connection between the keypad and the audio unit.
In the display appear "88888"
Ensure that the voltage between + and – of the audio unit is 15 ± 10%
Vdc. If the voltage is correct, there may be something wrong with the
audio unit.
The text “F0” flashes in the display
Check wether there is a short-circuit in the connections from the audio
unit to all the devices, D1, D2 or in the connections between the different
entrance panels of the system, D3, D2 and D5, D4. Ensure that the other
panels connected to the BUS have the correct power supply. If you cannot
find the fault, there may be something wrong with the audio unit.
The text “F1” flashes in the display
Check the connection between the numerical keypad and the audio unit.
If no fault is detected, there may be something wrong with the numerical
keypad or the audio unit.
The text “F2” flashes in the display
Ensure that position 1 of the configuration menu of the entrance panel
contains a value that is possible for the particular model of entrance
panel being used. If you cannot find the fault, there may be something
wrong with the audio unit.
If the entrance panel emits intermittent tones when a call is made
The call tone cannot be heard on the telephone: check that the handset
is not off the hook. Check that the programming switch of the telephone
is in the ON position (on the left). Check the connections D1 and D2 from
the audio unit to the telephones and the connections D3 and D2 between
panels (installations with several points of entry). Check connections D5
and D4 between panels (installations on estates). If no fault is detected,
there may be something wrong with the telephone or with the audio unit.
No telephone can be heard from the entrance panel
Check the volume control on the panel. If you cannot find the fault, there
may be something wrong with the audio unit.
One telephone cannot be heard from the entrance panel
Check the cable connections between the receiver and the base of the
telephone. If you cannot find the fault, there may be something wrong
with the telephone.
You cannot hear the entrance panel on any telephone
Check the volume control on the telephones on the entrance panel. If you
cannot find the fault, there may be something wrong with the audio unit.
You cannot hear the entrance panel on one telephone
Check the cable connections between the receiver and the base of the
telephone. If you cannot find the fault, there may be something wrong
with the telephone.
The sound produces feedback
Adjust the feedback control of the audio unit (see step 8 on page 20). If
the feedback persists, lower the volume using the volume controls of the
audio unit.
The electric lock does not work
Check the connections of the keypad. Check that when the electric lock
button is pressed, the voltage between 11 and 12 of the keypad is 15
± 10% Vdc. If you cannot find the fault, there may be something wrong
with the electric lock.
In installations with multiple points of entry, calling on one of the entrance
panels does not deactivate the other panels of the system
Check connections D3 and D2 between the different panels of the system.
If you cannot find the fault, there may be something wrong with the audio
unit.
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