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Warranty Policy
Medline offers a limited warranty on all patient lifts, slings and accessories to be free of defects
in workmanship and product performance. This warranty extends only to the original purchaser
and is non-transferrable. All warranty claims must be submitted by the authorized dealer
or distributor who originally sold the product with proper proof of sale and serial number
where applicable. Prior Return Authorization (RA) from Medline is required for all warranty
replacements. Medline reserves the right to repair or replace only defective parts or accessories
in lieu of a complete new patient lift. The repaired or replacement part shall be warranted for a
period equal to the remainder of the warranty period of the defective part.
Medline does not provide advance replacements for warranty claims. For situations where
an end user requires a replacement in advance and before a warranty item can be returned,
dealer or distributor must purchase the replacement at full cost. All freight charges for the
replacement are the sole responsibility of the dealer or distributor. When end user returns
warranty item and item proves to be defective, Medline will issue full credit for the replacement
less freight charges.
Product returned without RA number clearly marked on the package or product returned
later than 30 days after authorization will be refused and returned at sender's expense. Final
disposition of warranty claims will be determined at the sole discretion of Medline. Warranty
claims will be denied for any of the following: product abuse or misuse, accidental or malicious
damage, improper installation, product used with parts, components or accessories with
quality or specifications incompatible with product, adulterated product, user neglect, failure
to maintain and service product as specified in the owner's manual or care tag, serial number
removed or defaced, or normal wear and tear.
Medline warrants the following products and components beginning from the purchase invoice
date for the specified time period:
WARRANTY PERIOD
Three (3) Years
One (1) Year
Medline Single Patient Specific slings are designed for limited use with one patient and may not
be laundered. Medline will replace any disposable slings found to have a manufacturing defect.
Normal wear and tear will not be covered under warranty.
This warranty expressly excludes wearable components including but not limited to foam parts
and caster tread. Furthermore, this warranty is void and null for product that has not been
purchased or paid for in full.
PRODUCT COMPONENT
Patient lift frame and electronic components
Battery
1-800-MEDLINE (633-5463) | medline.com 19
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