Bodum BISTRO 11539 Mode D'emploi page 6

We are pleased to say that the return rate on BODUM® product is very low; however, should
you need to return your BODUM® Product under warranty, please follow the simple proce-
dure below.
BODUM AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Faulty product does not include items which have incurred wear and tear through general
home use, misuse or commercial use.
The bene ts to BODUM® customers given by the warranty set out below are in addition
to other rights and remedies under a law in relation to the BODUM® product to which the
warranty relates.
Returns Procedure: To return a faulty BODUM® product you can either return it to your store
of purchase or contact BODUM® Australia directly at our of ce on 02 9692 0582.
Cost of Return: BODUM® customers must return faulty BODUM® products to the store of
purchase or to BODUM® Australia.
WARRANTY PERIOD:
2 year replacement warranty from the date of purchase for electrical
appliances where a defect appears and BODUM® is noti ed within 2 years from date of
purchase.
1 year warranty from the date of purchase for other BODUM® products where
a defect appears and BODUM® is noti ed within 1 year from the date of purchase.
Proof of purchase: your claim must be validated with a copy of proof of purchase. BODUM®
Australia will not be able to process the return without providing a proof of purchase. Proof
of purchase includes your original purchase receipt/docket or credit card statement show-
ing the purchase amount.
Replacement: to ensure that your claim is dealt with as quick and easy as possible, we
don't do product repairs. We will replace your faulty product with a new one either through
your retailer or BODUM® Australia. If you do not wish to receive a replacement a full refund
will be given.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
of ce.australia@bodum.com