Special Warranty Conditions For Repair On Site Or Replacement On Site - Medion MD 17116 Mode D'emploi

No warranty is provided for batteries or rechargeable batteries or for consumable materials
i.e. parts which have to be replaced at regular intervals during the normal use of the product
e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally
considered a fault. Please refer to the information provided in the manual for this product for
the precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that
result from the improper use of the device. Please refer to the information provided in the
manual for this product for precise instructions on operating your plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have been
created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under warranty,
the warranty provider reserves the right to invoice the customer for the costs already
incurred in the form of a flat-rate handling charge, as well as to charge the customer for the
materials and labour required for the repair after submitting a cost estimate. You will be
informed in advance as the customer about these repair charges; you are responsible for
accepting or rejecting the repair process.
15.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental damage,
improper use, changes made to the product, modifications, upgrades, the use of third-party
parts, neglect, viruses or software faults, improper transport, improper packaging or loss
during the return of the product are not covered by the warranty issued by the warranty
provider.
The warranty will be invalidated if the fault to the device is caused by maintenance or repair
carried out by someone other than a service partner authorized by the warranty provider. The
warranty will also be invalidated if labels or serial numbers on the device or a component of
the device have been modified or made illegible.
15.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Service
Hotline or the Service Portal. This ensures that you receive further information on how to
make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for user
training for software and hardware or reading the manual , nor does it provide support for
third-party products.
15.2. Special warranty conditions for repair on site or
replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty terms and
conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replacements on
site:
• Personnel from the warranty provider who arrive at your premises for the above-
mentioned purpose must have unrestricted, safe and immediate access to the devices.
• Telecommunication facilities required by these personnel for the proper execution of
your order, for testing and diagnostic purposes or for remedying faults must be provided
by you at your own expense.
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