Guarantee Terms; European Guarantee - LA NORDICA VERONA XXL Mode D'emploi

If you use the glass ceramic hob, cold, for preparing food or cleaning vegetables, it is very important to clean it thoroughly before
placing any saucepans or utensils on it as they may scratch it, especially if there are earth or sand residues left from the vegetables.
Regular cleaning, preferably after each use, maintains the glass ceramic hob over time as new.
Cleaning the ceramic glass hob
To clean light spills use non-abrasive clean cloths or detergents specific for glass ceramic hobs.
To clean burnt food residues in contact with the glass ceramic hob, when the hob is lukewarm use a metal blade scraper specific for
glass or a razor blade.
To descale, remove stains left by water and grease, and stains left by metal saucepans, use detergents specific for glass ceramic
hobs. NEVER leave detergent residues on the glass ceramic hob.

GUARANTEE TERMS

1. La NORDICA S.p.A. products are guaranteed, within the European community, for 24 months from the date of purchase.
Purchase has to be proved by means of a valid fiscal document issued by the seller (receipt, invoice or shipment document) identifying
the purchased product and its purchase and/or delivery date.
WArning: this conventional guarantee does not replace the guarantee regulated by the european legislation on consumer
rights.
The conventional guarantee is only applicable to the Italian region and to those areas, within the European Community, where the
Authorised Technical Assistance Centres are active (see the www.lanordica-extraflame.com website)
It is also limited to the state of residence of the consumer, which must coincide with the premises and/or registered office of the seller
of the La NORDICA S.p.A. product
These regulations do not apply if the product is purchased within commercial, entrepreneurial, or professional circumstances. In these
cases the product guarantee will be limited to a period of 12 months from the date of purchase.
ITALIAN GUARANTEE
What must be done if there is a product malfunction:
Consult the instructions manual to make sure the malfunction cannot be solved by using the product correctly. Make sure the
malfunction is included in those covered by the guarantee; otherwise the cost of the intervention will be borne entirely by the consumer.
When requesting the intervention of the Assistance service at the Authorised Assistance Centre, always specify: - type of malfunction
- model of the appliance - complete address - phone number

EUROPEAN GUARANTEE

What must be done if there is a product malfunction:
Consult the instructions manual to make sure the malfunction cannot be solved by using the product correctly. Make sure the
malfunction is included in those covered by the guarantee; otherwise the cost of the intervention will be borne entirely by the consumer.
Request the intervention of the Assistance service or the address of the Authorised Technical Assistance Centre to the seller; always
specify: type of malfunction, model of the appliance, complete address and phone number
if the malfunction arises in the first 6 months of the product's life, the consumer has the right to have the product repaired
with no expense.
From the seventh to the twenty-fourth month, if a malfunction arises, the consumer will bear the cost of the call, while the
seller will pay for the manpower and for any spare parts used.
2. If the malfunction is linked to external events and/or conditions such as, including but not limited to, insufficient capacity of the
systems; wrong installation and/or maintenance by the personnel which hasn't got the skills prescribed by the laws of the country of
residence of the consumer; negligence; inability to use the product and wrong maintenance by the consumer, with respect to what is
reported and recommended by the instructions manual of the product, which is part of the sales contract, this guarantee will be void.
Damage to the product that cannot be related to manufacturing defects are also not included in this guarantee. Similarly are excluded
defects related to incorrect operation of the flue, according to the legislation in force in the country at the moment of purchase.
Other exclusions include all product defects due to carelessness, accidental breakdown, tampering and/or damage during transport
(scratches, dents, etc.), interventions carried out by unauthorised personnel and further damage caused by incorrect interventions by
the consumer trying to arrange the initial malfunction.
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