Customer Service - Springlane Hanno Mode D'emploi

Ingredients stick to the
container or do not reach
the cutting blades.
The resulting mixture is too
fine or too liquid.
Ice is not chopped up
enough.
Should your Hanno have any other defects, please contact our customer service. Do not
attempt to repair the appliance yourself.

Customer service

In principle, our products have a legal
warranty duty of 2 years. Further claims
can only be processed in conjunction with
a proof of purchase. Wearing parts exclude
any warranty claims, when usual abrasion
has occurred. The durability is determined
by the respective handling and use of the
products and is thus variable.
For questions concerning handling and
functionality of our products, please
contact our customer-service:
• The ingredients might be too large, causing the
ingredients to stick. Ingredients should be chopped
into pieces no larger than 2 cm.
• If necessary, you can set the controller dial to
minimum speed and use a plunger to press the
ingredients down towards the cutting blades.
• The mixture might be too dry. Add more liquid.
• Try to mix for a shorter period.
• Use the "Pulse" function to better control the
mixing process.
• Use smaller pieces of ice (no larger than 2 cm)
• Use the "Crushed Ice" function for easy operation.
Free hotline for Germany/Austria only:
0800 270 70 27
From other EU countries:
+49 211 749 55 10
(Different costs may apply.)
E-Mail: service@springlane.de
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