After-Sales Service; Messages Indicated By The Various Lights Flashing - THOMSON WTT5511I Guide D'installation Et D'utilisation

EN 6 / INCIDENTS AND MEANING OF PARTICULAR LIGHTS FLASHING
•INCIDENTS THAT MAY OCCUR
•The cycle does not start
— You have not pressed the "Start/Pause" button
— There is no power to the machine:
- Check that the plug is correctly in the socket
- Check the circuit breaker and the fuses.
— The water tap is closed
— The machine's lid is not closed properly
•A puddle of water forms around the machine
Warning:
First of all remove the plug and the fuse and shut off the water
supply tap.
While the machine is operating, the permanent level control prevents
the water from overflowing. If, despite this, water comes out of your
machine, it may be that:
— The drain hook is wrongly positioned in the drain pipe.
— The water supply hose is not sealed tightly at the machine or tap end:
- Check that the seals are in place and the connections are tight.
•Heavy vibration during spin
— All the transport materials have not been removed correctly from
the machine:
- Check that all the transport wedges have been removed (see
"REMOVING THE TRANSPORT CLAMPS" ).
— The floor is not level.
— Your machine is resting on its two "front" castors (depending on the
model):
- Reset your machine on its feet by pushing the castor engagement
lever to the right.
•The washing is not spun or not spun enough
— You have selected a programme with no spin, for example "Drip-dry"
— The spin safety system has detected poor distribution of the washing
in the drum:
- Untangle the washing and programme a new spin.
• The machine does not drain
— You have programmed "Rinse hold"
— The pump filter is blocked:
- Clean it (see "CLEANING THE PUMP FILTER" for the relevant
procedure)
— The drain hose is kinked or squashed
• The lid does not open
— The programme has not yet finished
The lid remains locked throughout the programme.
• The drum doors open very slowly
(On machines fitted with gently opening doors)
— Your machine has not operated for a long time
— It is located in too cold a position.
— Detergent residue (powder) is blocking the hinges
- In all cases, everything returns to normal after the doors have opened
initially
Important :
As a general rule, whatever the anomaly detected, you
should stop the machine, unplug the power cable and shut off the
water tap

• AFTER-SALES SERVICE :

Possible maintenance on your washing machine should be undertaken
by a qualified mechanic.
When making an appointment, state the complete reference of your
equipment (model, type and serial number). This information appears
on the manufacturer's nameplate attached to the rear of the equipment.
•MESSAGES INDICATED BY THE VARIOUS
LIGHTS FLASHING
•Incidents indicated, which you can rectify yourself
In this section, we explain how you can rectify these incidents very
easily yourself.
Your machine automatically detects some operating incidents and
indicates these by particular options lights flashing.
Lights
flashing
Causes / Remedies
The water tap is closed. Check that the water tap is open
and then press the "Start/Pause" button again to restart
the cycle. This incident may also be caused by the drain
hose being poorly connected (see the section "DRAINING
AWAY THE WASTE WATER").
The pump filter is clogged. Clean the pump filter (for how
to do this, see the section "CLEANING THE PUMP FILTER")
and then press the "Start/Pause" button again to restart
the cycle.
Also check the drain hose's position in the drain: the
connection must not be airtight (see the section "DRAINING
AWAY THE WASTE WATER").
Lid not closed properly. Check that the lid is closed and
then press the "Start/Pause" button again to restart the
cycle.
Drum blocked. Check that a small item of laundry (e.g. a
handkerchief or a sock, etc.) has not slipped down between
the tub and the drum and is stopping the drum from turning.
To access the bottom of the tub, please refer to the section
"CLEANING THE PUMP FILTER".
•Incidents indicated that require a breakdown engineer
Your machine also detects some operating faults that systematically
require the services of a breakdown engineer.
In this case, these are the three cycle progress
lights that flash simultaneously.
NB:
Before calling for your breakdown engineer, we would recommend that
you do the following:
- Set the Programme selector to the "OFF" position and remove the
electrical plug for at least 10 seconds
- Reconnect the plug and restart a washing cycle.
If the fault displayed persists, call your breakdown engineer and
remember to tell him which indicator lights were lit.
Important :
Do not restart a washing cycle if the drum remains locked or if
you notice water around your machine of if you notice a burning smell.
To keep your appliance in good working order, we recommend that
you use Clearit household products.
Professional expertise for the general
public
Clearit offers you professional products and adapted solutions for
the daily upkeep of your household and kitchen appliances.
You may find them in conventional retail outlets, along with a complete
line of by-products and consumables.
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