7
Troubleshooting
Troubleshooting
Printer/Software
u
Q: Stencil paper is coming out of the printer 1/4", then back in without printing.
A: Ensure the label sensor located below the print head when opening the
printer (lift the stencil paper up to find it) is properly covered with the original
glue/tape from manufacturing. If not, add a piece of electric tape to cover it.
Q: Stencil paper printing, then unrolling out of the printer continuously.
A: Ensure the printer settings are properly adjusted to continuous paper feed.
Go to software program FILE, select PRINTER SETTINGS and ADVANCE
SET-UP tab. Under TRACKING MODE, select CONTINUOUS.
Cleaning the print head
u
Let the print head to cool for a minute, and then use a new cleaning pen to
swab the dark line on the print head cleaning from the center to the outside
edges of the print head. Avoid using a used pen to avoid contamination from
previous head cleaning. This cleaning should be performed after each roll of
stencil paper.
12