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Before you call
Solutions to Common Problems
Review this list before you call for service. This list covers problems that are not the result
of defective materials or workmanship.
PROBLEM
The unit leaves smoke
and odors in the air.
The unit seems to
produce odors.
The air quality light is
green, but there is still
dust/odor in the air.
The air quality light is
yellow or red, but the
air seems clean.
Unit makes a ticking
sound.
Unit interferes with
radio or television
reception.
The FILTER
REPLACEMENT
indicator remains lit
after replacing the True
HEPA and/or Carbon
Filter.

TROUBLEShOOTING

POSSIBLE SOLUTION
• Make sure the sensor is not blocked or clogged.
• Move the unit closer to the offending odors.
• Replace the filters as needed.
• Replace the filters as needed.
• C lear the sensor with a vacuum cleaner, as it may be blocked
o r clogged.
• C lear the sensor with a vacuum cleaner, as it may be blocked
o r clogged.
• This indicates that the PlasmaTRUE
• Because this unit radiates radio frequency energy, we suggest
you try one or more of the following:
- For better reception, adjust the television/radio antenna.
- Move the unit away from the affected television/radio.
- Plug the unit power cord into an outlet different from the
television/radio power cord.
• W ith the power on, press the FILTER REPLACEMENT button
and hold for 3-5 seconds or until the unit light turns off.
11
function is working.
TM

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Ap-300ph

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