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Symptom
6
Water does not reach set temperature
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Low flow
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Water temperature unstable
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No Date or Time on Controller screen
Can not operate shower system using smart
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phone
Controller can't see Home WiFi ("WiFi Signal
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Lost" - icon visible on Controller)
Controller can't see Home WiFi (no "WiFi
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Signal Lost" - icon visible on Controller)
Error message when reconnecting smart
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phone to Controller
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Cannot download app to smart phone
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App does not open
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Slow app response
Icons of shower devices on Controller do not
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match actual shower devices
Low battery or dead battery indicator on
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Controller if using the optional battery
backup kit
When shower is off, controller screen is blank,
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and only power button is illuminated
For more information visit www.moen.com/u/support.
Procedimiento para restablecer el sistema: Desenchufe el cable del adaptador de energía CA de la válvula de la regadera, espere un minuto y luego vuelva a insertar el cable del adapta-
*
dor de energía CA en la válvula de la regadera para restablecer el sistema. Consulte la página 8 para ver la descripción general del sistema.
Síntoma
1
No hay energía en el controlador
Probable Cause(s)
Hot water supply depleted
Hot water supply device temperature set too low
Clogged Screen Filter
Hot and Cold water supply lines reversed
More than 5 psi difference between hot and cold pressure
Unstable water pressure
Controller has not been setup with smart phone
Controller not connected to Home WiFi
Smart phone not connected to Home WiFi
WiFi Password, Security PIN not entered
Smart phone WiFi is OFF
Home WiFi is OFF
Controller has not been setup with smart phone
Smart phone not on same Home WiFi as Controller
Home WiFi name changed or Controller not on same network as Home WiFi
Changed Home WiFi password
Home WiFi lost power or disconnected
Weak Home WiFi signal at Controller location
Controller has not been setup with smart phone
Incorrect Home WiFi password entered
Incorrect Security PIN number entered
Smart phone is not running a supported operating system version
Smart phone memory is full
App did not update properly from the Apple App store or Google Play store
Weak Home WiFi signal at smart phone location
Controller has not been setup with smart phone
Default device Icons will display until customized in app.
Batteries need to be replaced in the optional battery backup kit
Home power is off and system is using battery power from the optional battery backup kit
Solución de problemas
Causa(s) probable(s)
El cable de datos no está conectado correctamente en el controlador o en la válvula de la
regadera
El adaptador de energía CA puede no estar conectado correctamente
El disyuntor central o el GFCI ha sido disparado
La energía central está apagada, no hay kit de respaldo de la batería
La energía central está apagada, se está utilizando un kit de respaldo de la batería optativo
Es necesario restablecer el sistema
Wait for hot water to heat up
Adjust set temperature higher on home hot water supply device
Clean screen filters
Correct water supply lines
Run dedicated lines to Shower Valve
Pressure regulators may be required in line in advance of Shower Valve. Consult a plumber.
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller
Verify that "WiFi Signal Lost" indicator is not on, See Troubleshooting #11
In smart phone WiFi Settings - Connect to Home WiFi
Enter WiFi Password and Security Pin in app setup screen
Turn ON smart phone WiFi
Turn ON Home WiFi (base station)
See page 9 of Instruction Sheet
Switch to same Home WiFi in smart phone WiFi settings
Check Home WiFi name is proper. If name changed, re-setup Controller through app using new
Home WiFi name
Re-enter Home WiFi password in app
RESTART Home WiFi (base station)
Consider adding WiFi extender near Controller.
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller
Enter correct Home WiFi password in app on smart phone
After initiating the connection using the app, the PIN number will appear on the Controller
screen. Enter this PIN number into the app.
Upgrade smart phone to a supported operating system. See www.moen.com/u/support for the
current list of supported operating systems.
Clear items off smart phone to free up memory. Download app.
Delete app from smart phone and reinstall
Consider adding WiFi extender near desired use location of smart phone
Follow instructions in app on smart phone to setup user account and synchronize smart phone
with Controller. Then in the app settings the device icons can be properly assigned.
Replace the batteries in the optional battery backup kit
Restore Home power. Shower will operate with limited control functionality under this
condition. Smart phone functionality is deactivated during battery power mode.
Asegúrese de que el cable de datos esté bien insertado en la conexión con el controlador (Paso
6) y bien insertado en la válvula de la regadera
Asegúrese de que el adaptador de energía CA esté bien enchufado en el tomacorriente. Asegúrese
de que el cable del adaptador de energía CA Cable esté bien insertado en la válvula de la regadera
Restablezca el disyuntor o el GFCI
Restablezca la energía central o use un kit de respaldo de la batería optativo
Restablezca la energía central. Desenchufe el cable de la batería de respaldo optativa. Instale las
baterías en la orientación correcta dentro de la batería de respaldo optativa. Reemplace con baterías
nuevas si es necesario. Enchufe el cable de la batería de respaldo optativa en la válvula de la regadera.
Restablezca el sistema *
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Recommended Action(s)
Acción(es) recomendada(s)
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