PROBLEM
Garage door cannot be opened or
closed with car remote.
Garage door opener is loud or
noisy.
AC accessories not working.
DC accessories not working.
Car remote not working.
Opener can't connect to Wi-Fi
network.
TROUBLESHOOTING
POSSIBLE CAUSE
The garage door opener is in
Vacation Mode.
Fasteners may not be tightened
securely.
The open travel limit has been set
incorrectly (Single Panel Doors
Only).
AC power supply is disconnected.
GFCI is tripped.
Accessory is installed with a
rating of more than 10 amps.
AC power supply is disconnected.
The port powering the DC
accessory is not activated.
RF antenna is obstructed.
Remote not programmed
correctly.
The remote's signal is obstructed.
Wi-Fi router is not connected to
the internet.
Opener not programmed
correctly.
Wi-Fi router using WEP security
scheme.
56 - English
SOLUTION
Press the LOCK ( ) button on the indoor
keypad or smartphone app to unlock the
garage door opener.
Inspect the entire product for loose parts
such as screws, nuts, bolts, caps, etc.
Tighten all parts securely.
Adjust the travel limits as described in the
Installation section.
Connect AC power supply.
Press the reset button on the top of the unit.
Remove the accessory and press the 10
amp circuit breaker reset button on the top
of the unit.
Connect AC power supply.
Use the indoor keypad to activate the
port.
Position the antenna below the opener.
Program the remote as described in the
Operation section.
Move remote to a different location.
Connect Wi-Fi router to the internet.
Program unit according to app instructions.
Change your network security settings to
WPA/WPA2.