PROBLEM
Forgot password
•
Press the
seconds with no disc inside. All settings including the password will revert to
the factory settings.
Don't use this unless absolutely necessary.
•
When the factory default settings are restored,
deleted.
If you experience other
•
Go to the contents and find the section of the user manual that contains the
problems.
explanations regarding the current problem, and follow the procedure once
again.
•
If the problem still cannot be solved, please contact your nearest Samsung
authorised service center.
The picture is noisy or
•
Make sure that the disc is not dirty or scratched.
distorted
•
Clean the disc.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the player.
•
Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution.
Abnormal HDMI output
•
If random noise appears on the screen, it means that TV does not support
screen.
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared
•
AllShare shows only
through AllShare, but I
categories. Files that do not correspond to these categories may not be
cannot see the files.
displayed.
Video is played
•
Check if the network is stable.
intermittently.
•
Check if the network cable is properly connected and if the network is not
overloaded.
AllShare connection
•
The IP
address under the same subnetwork should be unique. If they are not,
between Player and PC is
IP interference can cause this phenomenon.
unstable.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
24
SOLUTION
PLAY/PAUSE (
) button (on front panel) for more than 5
all stored user BD data is
files corresponding to the Image, Music, and Movie
PROBLEM
BD-LIVE
I cannot connect to the BD-
•
Check whether the network connection is successful or not by using
LIVE server.
Network Status menu.
•
Check whether the USB memory device is connected
•
The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management.
•
Check whethe
•
If all above fails, contact the contents provider or
latest firmware.
When using the BD-LIVE
•
The memory device must have at least 1GB of free space to accommodate
service, an error occurs.
the BD-LIVE service.
You can check the available size in BD Data Management.
NOTE
✎
When the factory default settings are restored,
▪
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the product.
2.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit
or begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.
samsung.com, or contact Samsung Customer Care before seeking to repair your player.
SOLUTION
to the player.
r the BD-LIVE Internet Connection menu is set to Allow(All).
update the player to the
all stored user BD data is deleted.
the