Total Satisfaction" Return Policy - Dell PowerConnect RPS-60 Guide D'installation

What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions, you
are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code
of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties,
and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P .O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.

"Total Satisfaction" Return Policy

If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product purchase
price. If you are an end-user customer who bought reconditioned or refurbished products from
Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit
of the product purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice and will be subject to a fifteen percent (15%)
restocking fee, unless otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
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