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All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support or the
accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a « Total Satisfaction » return policy for most products that you—the end-user customer—purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all new hardware,
•
accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed
below, may be returned within 21 days from the date on the packing slip or invoice. New PowerEdge™,
PowerConnect™, and PowerVault™ products may be returned within 30 days from the date on the packing slip or
invoice except that new PowerEdge™SC servers and n-Series products purchased from the Small and Medium
Business Sales Division may only be returned within 14 days from the date on the packing slip or invoice. To
return applications software or an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased through Dell's Software and
Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned
within 21 days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be
deducted from any refund or credit. The « Total Satisfaction » Return Policy and Software and Peripherals
division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault™ 160T tape libraries, enterprise software, non-Dell branded enterprise products, software
and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized
hardware and/or hardware product(s).
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
PowerEdge™, PowerConnect™, and PowerVault™ products may be returned within 30 days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within 14 days of the date on the packing slip or invoice.
•
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want to return. You must
obtain a Credit Return Authorization Number in order to return the product. See « Contacting Dell » or
« Getting Help » in your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the
appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number.
You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
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