Salli Professional Mode D'emploi page 16

PRODUCT WARRANTIES
Salli Systems/Easydoing Oy ("Salli") gives (1) a standard warranty (chairs 5 years, tables and accessories 2 years) and (2) an extended
warranty of ten years for Salli Saddle chairs to customers who register their chairs in Salli Systems database and respond to a customer
feedback survey.
1. The standard warranty
The standard warranty from the date of purchase of the Salli product ("Product"), for any structural defect in the Product or a fault in its
materials or assembly, which arise during regular and normal indoor use of the Product ("Defect").
Any claim for Defect under this warranty must be made in writing to Salli immediately and in no case later than within seven (7) days
from the date the distributor/end user became or should have become aware of the Defect. Any claims not made within said time-period
will be null and void. The date of the purchase must be verified by the serial number of the Product and the receipt of the end user or
book keeping of the distributor or Salli. The warranty time (2–5 years) is determined by the date of purchase.
The warranty given by Salli does not cover damage or faults caused by:
- any leather damaging liquids
- falling on the floor or dropping
- abrasion against hard, rough or sharp objects that leaves marks
- piercing or impressions made by sharp objects
- normal wear and tear
- pets
- any amendment or alteration made to the Product whatsoever by or at the request of distributor or end user
- any parts or objects other than those approved by Salli in writing prior to assembly used in the Product or in any way attached to the
Product.
Distributor/end user shall send, at their cost, the defective Product to Salli's factory in Rautalampi, Finland or to Salli's warehouse or
other place mutually agreed upon between the parties. Upon arrival of the defective Product, Salli shall inspect the Product without any
delay.
Distributor/end user may also make a written description about the defected part and take a photo about it and send this material directly
to Salli by mail or e-mail. Salli may also pay for the transportation of the defected part/product once it has verified that the defect is
covered by the warranty. The repaired or replaced Product will be returned to the distributor or the end user by Salli. Should the Product
not be defective or the Defect not be covered by this warranty, the distributor/end user shall reimburse to Salli reasonable costs for the
inspection of the Product and possible shipments.
Should it be unreasonably expensive or impractical to send the defective Product to Salli factory or to clear the warranty coverage by
written or picture materials, the Defect must be verified by an impartial expert who is agreed on by Salli and distributor/end user for his
warranty to be valid.
When the warranty coverage is clear according to the fore said measures, Salli may also send the defected parts to the distributor/end
user. The warranty of Salli does not cover the work or costs of assembly of the spare parts, or disassembly of the old parts, on behalf of
the end user or distributor but will provide them with adequate written or oral instructions.
The leather quality in the upholstery of the Product may change according to the quality level. Quality A1 is practically faultless; A2 can
have slightly unequal surfaces in different sizes and more normal liveliness of natural leather. A3 quality can have scars in the skin or
even more different or unequal surface areas in the leather but no holes or areas with broken surface.
EN
Salli's limited warranty is in lieu of all other warranties whether written, oral, express or implied. The distributor's/end user's sole claim
is for repair or replacement, at Salli's sole discretion, of any defective Product covered by the warranty. Salli shall not be responsible for
any indirect, consequential, incidental or punitive damages or lost profits or loss of goodwill. Salli does not make and hereby disclaims
any other warranty, statutory or otherwise, express or implied with respect to the Product including, without limitation, any warranty of
fitness for a particular purpose or merchantability. However, this Product Warranty does not and is not intended to limit the rights that
consumers may have under mandatory law. Distributor shall be responsible for, and Salli shall have no obligation to honour, any warran-
ties that Distributor or any of its sub distributors or any other third party, as the case may be, provides to its customers and/or end-users
with respect to the Product that are in addition to, or inconsistent with, the warranties provided by Salli in this Agreement.
2. The extended warranty
The extended warranty is given for Salli Saddle chairs when a customer registers the Salli chair, by using its individual serial number,
in the database of Salli Systems on internet (www.salli.com) within two (2) months after purchasing the product. The extended warranty
for the chair is ten (10) years under the conditions of use specified in Section 1. The extended warranty is only valid when the registered
customer responds to a feedback survey that will be send to him/her about six months after his/her registration on internet. The customer
will be sent a link to a survey by email and he/she needs to respond to that within two (2) months after receiving it by email.
IDENTIFICATION OF ORIGINAL SALLI
All original Salli Saddle Chairs have an identification
label with serial number. The plate can be found in the
seatbase.
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