VISIOMED BewellConnect MyTensio BW-BA1 Mode D'emploi page 15

8. TROUBLESHOOTING
If you have one of the following problems, please refer to this breakdown service guide to help
resolve the problem. If the problem persists, please contact our customer service.
PROBLEM
Abnormal results
The blue
Bluetooth LED is
not lighting up or
flashing
No data transfer to
your mobile phone/
tablet
The 3 measurements
don't complete, the
measurement stops.
POSSIBLE CAUSE
The armband is not
positioned correctly or
not tight enough
Incorrect position dur-
ing measurement
You spoke, moved or
were agitated,
excited or nervous dur-
ing measurement
Arrhythmia
Low battery
Bluetooth connection
deactivated
Incompatible mobile
phone or tablet
Poor contact with the
armband.
Connection issue be-
tween the device and
mobile phone.
BewellConnect - BW-BA1 - User Manual - 122016V1
SOLUTION
Put the armband on correctly and try again
Reread "Instructions" and retry
Try again when you have calmed down. Do not
speak or move during test.
The device is not suitable for people suffering
from serious heart arrhythmia
Charge up device with USB cable
Activate bluetooth on your mobile/tablet
Check your mobile phone or tablet has Bluetooth
4.0
Retake measurement.
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