Frequently Asked Questions - iStorage diskashur2 Manuel D'utilisation

34. Frequently Asked Questions

Please read below for the most frequently asked questions (FAQs).
Why does my diskAshur
Your PC has a small bug that is called the USB Selective Suspend. This error first occurred with Windows 8 and rolled over
with Windows 10 and server 2012 R2. This bug stops the windows update service from fully installing the Vendor ID and
Product ID for the iStorage product into the windows registry. This is vital information for the registry to have and stops the
devices from disconnecting after a set amount of time.
We have contacted Microsoft about this matter and they have provided a fix for this issue. It can be downloaded directly from
our website http://istorage-uk.com/wp-content/themes/istorage/assets/files/Win8_suspend_issue.zip
Please unzip the contents of this file and extract to your desktop. Please follow the instructions on page 2 of the PDF.
The issue you are having can also be caused by power saving settings on your computer so please see below and make the
appropriate changes to your computer and this will stop the diskAshur
Doing the following will prevent Windows from switching off the diskAshur
tions`, the easier option is to disable power saving which means stopping the computer from `Sleeping` see below:
In addition, go to Advanced Settings in Power Option to disable the following:
• Ensure the computer is set to sleep: Never (as image above)
• Turn off hard disk after: 999999 Minutes
• USB selective suspend setting: Disabled
This will keep any iStorage hard drive connected to the computer continuously on.
/Pro /DT keep disconnecting in windows 8.1 and windows 10?
2 2 2
www.istorage-uk.com
/Pro /DT from locking.
2 2 2
/Pro /DT , go to `Control Panel` & `Power Op-
2 2 2
#29