ring RBGDC50 Mode D'emploi page 93

Dash Cam Troubleshooting Guide
1. Camera stops recording for no reason
Check if Motion Detection feature is switched on. In order to save space on smaller SD cards this feature will stop recording
whenever no motion is detected. When movement is detected the camera will commence recording. For larger SD cards this
feature is not required. To turn this feature off select: - MENU > Video > Motion Detection > off
2. Screen goes blank during recording
Check if the 'Backlight' or 'LCD Power Save' function is switched on. This feature will switch off the LCD screen after a selected
time. Dash Cam will still be recording in the background. To turn this feature off select:-
For DC15/50 models - MENU > Setup > Backlight > off
For DC200 model – MENU > General Settings > LCD Power Save
3. Camera does not start recording after ignition switched on
This can happen if the internal battery is heavily discharged. If the camera has not been used for some time and the internal
battery is fully discharged, it may take a few minutes before there is sufficient energy to power up
4. Recording is intermittent
4.1 Check SD card speed
Check the SD card being used has a speed of at least Class Class10 U1. The speed of the card is
indicated by a number inside a circle. If the SD card is not fast enough recording may be intermittent
and files may become corrupted, causing playback problems.
4.2 Check SD card is not fake
There are some fake SD cards on the market, which may not perform to their specified speed and cause recording problems,
especially when recording at Full HD resolution. If you wish to check the speed of an SD card, download the SD Card Speed Test
Software from the Ring website, which can confirm the actual Read & Write speeds of the card.
4.3 Check power supply
Check the 12V power adapter is securely fitted into the car power socket and the LED is always illuminated whilst the engine is
switched on.
5. Error message is displayed
5.1 'Card Full' message appears on screen
If the loop recording function is set to 'Off' this message will be displayed when the card becomes full. To avoid this problem set
the length of each video clip to 3 minutes using the procedure below. This will ensure 'loop mode' is activated, which will
automatically delete the oldest files when the card becomes full.
For DC15/50 model – MENU > Video > Loop Recording
For DC200 model – MENU > Movie Mode > Move Clip Time
5.2 'Card Error' message appears on screen
The SD card has become corrupted. Remove the useful files then re-format the card using the camera menu
For DC15/50 models – MENU > Setup > Format
For DC200 model – MENU > General Settings > Format SD-Card
Other problems
1. MENU button will not respond
The menu cannot be accessed whilst the camera is recording. First stop the recording by pressing the OK button before
attempting to access the menus.
2. Dash Cam falling down from windscreen
Ensure the protective film has been removed from the suction cup
If temperature is below 5 deg C then gently warm the area before attaching suction cup
Do not stick suction cup to areas of the windscreen printed with a sunshade area, as this will not provide the best adhesion
Ensure glass is clean, dust free and dry before attempting to refit
If problem cannot be resolved
If the camera has an issue that cannot be resolved using the troubleshooting section above, then press the
RESET button with a paperclip to reset the camera back to its factory settings If the problem still persists
then contact Ring Technical Support on:- Tel: 0113 213339 or Email:technicalsupport@ringautomotive.co.uk