Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair a electrical device yourself!
Problem
The device cannot
be switched on.
The device deac-
tivates before the
water boils.
During use, an
unpleasant smell is
detected.
17
Possible cause
The mains plug is not insert-
ed correctly in the socket.
No mains voltage is present
(due to defective plug socket
or triggered fuse).
The device is overheated.
No error can be identifi ed.
The water level is below the
MIN mark.
The On / Off switch (3) is
jammed.
The device is being used for
the fi rst time.
The device has just been
descaled.
Fix
Insert the mains plug cor-
rectly.
Try another
socket.
Check the fuse in the electri-
cal distributor (fuse box).
Wait until the device has
cooled off, fi ll it with water
and then retry.
Contact our customer service
department.
Make sure that the water
level is between the MIN and
MAX marks.
Remove the blockage.
A smell often develops when
new devices are fi rst used.
The smell should disappear
once the device has been
used several times.
Rinse out the device with
clear water.
EN