Minor Problems And How To Rectify Them Yourself; Customer Service - BALAY 3KF4937N Mode D'emploi

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Minor problems and how to rectify them yourself

Customer service should NOT be
contacted for every fault. Most faults
are minor. Therefore, before you call
customer service, please check whether
you can eliminate the fault yourself based
on the following information.
A technician who is called out to rectify
a minor fault will charge the customer, even
if the appliance is still under guarantee.
If the indicators for temperature
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selection, (Fig. /3 and 6), do not
illuminate:
check that the power is ON, that the plug is
correctly inserted in the socket and that the
appliance is switched ON.
If the refrigerator-compartment light does
not function:
– The light bulb is defective. Pull out
the mains plug and remove the cover
A
(Fig. /A). Replace the defective light bulb
with a light bulb of the same type
(max. 15 W, 230 V, E14 holder).
A
– The light switch is sticking (Fig. /B).
Check whether it can be moved. If not,
please call customer service.
If the "alarma" indicator illuminates after
a prolonged period of operation:
Fault, it is still too warm in the freezer
compartment!
Possible causes of the fault:
– The clearance at the top of the appliance
or in the base is blocked,
– The freezer-compartment door has not
been closed correctly,
– Fresh food was frozen without Fast freeze,
– Too much fresh food was frozen at once,
– High ambient temperature.
The "alarma" indicator goes off after
elimination of the fault, if the freezer
compartment has reached its normal
operating temperature again.
If the freezer section door has been kept
open for a long time and the temperature
inside now no longer reaches the pre-set
level,
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so much ice has formed on the evaporator
(source of cold temperature) that it cannot
be defrosted by the fully automatic
defrosting system. In this case take the
frozen goods out of the freezer, wrap them
well to keep them cold and store them
somewhere cool.
Switch off the appliance and open the
freezer section door. After about 12 hours
the ice on the cooling system will have
thawed. Switch the appliance on again and
put the frozen goods back inside.
If you are not able to rectify the problem
with the help of the suggestions listed here,
please call Customer Service.
Do not open the door more often than
necessary, so that the cold temperature
inside is retained for as long as possible.
Do not take any further action, especially
with regard to the electrical parts of the
appliance.

Customer Service

Rating plate
Figure B
When you call Customer Service you will be
asked for the 'E' number and 'FD' number
for your appliance.
Both numbers are shown in a box with
a black border on the rating plate. This is
located inside the fridge section, at the
bottom left-hand side next to the vegetable
container.
The address and telephone number of your
nearest Customer Service is listed in the
customer service directory or else in any
telephone directory.
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