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4. Troubleshooting
If the following problems occur while using the product, refer to the table below to find a
solution. If the problems cannot be solved using these options, please contact our customer
service.
Problem
The product is not
working.
The food is not cooked
(fully).
The ingredients are
cooked unevenly in the
product.
The prepared snacks
are not crispy when
they come out of the
product.
The basket cannot be
pushed into the product.
Cause
The product is not
connected to the power
outlet.
You have not set the time.
The amount of food in the
basket is too high.
The set temperature is too
low.
The cooking time is too
short.
Certain type of food needs
to be shaken halfway
through the cooking time.
You are using a type of
snack intended to be
prepared in a traditional
deep fryer.
There is too much food in
the basket.
Solution
Plug into a grounded outlet.
Set the time to the desired
cooking time to turn on the
product.
Put smaller amounts of
food in the basket. Putting
smaller amounts of food in
the basket will cook more
evenly and cook better.
Set the temperature to
a higher and desired
temperature.
Set the time to a longer and
desired cooking time.
Foods that are on or over
each other (e.g., chips/
patty) should be shaken
halfway through cooking
time.
Use snacks suitable for
oven or airfryer. You can
also lightly brush the snacks
with oil before cooking for
crisper results.
Do not fill the basket
beyond the maximum
amount indicated.
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