Publicité
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug
unit before troubleshooting.
Motor Doesn't Start or Blade Assembly Doesn't Rotate.
• Check that the power pod is clean and there is no food blocking connection when placing on containers.
• There is too much food in the container. Remove some ingredients to be below the maximum liquid
line and try blending again.
• The unit has overheated. Unplug and wait approximately 15 minutes before using again.
• Check that the plug is securely inserted into the electrical outlet or try another outlet.
Food is Unevenly Chopped.
Either there is too much food in the container, or the pieces are too big. Try cutting the food into smaller
pieces of even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery.
The food has been over processed. Use brief pulses or process for shorter time. Let the Pro Extractor
Blades™ Assembly come to a complete stop between pulses.
You Cannot Achieve Snow From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Be sure to use short pulses in the
beginning to break up large pieces.
ninjakitchen.ca
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one
(1) year from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in the Owner's Guide, subject to the following conditions and
exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender bases,
removable pots, racks, pans, etc.), which require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement parts are available
for purchase at ninjakitchen.ca/page/parts-and-accessories.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g.,
failure to keep the well of the motor base clear of food spills and other debris), or damage due to
mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit support.ninjakitchen.ca/ for product care and maintenance self-help. Our Customer
Service Specialists are also available at 1 855 520-7816 to assist with product support and warranty service
options, including the possibility of upgrading to our VIP warranty service options for select product
categories. So we may better assist you, please register your product online at www.ninjakitchen.ca/
register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1 855 520-7816 to initiate a warranty claim. You will need the receipts proof of purchase. We
also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the product
on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from one
province or one state to another. Some US states and some Canadian provinces do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
ninjakitchen.ca
Publicité
