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Problem
Humming regulator.
Normal occurrence on hot days.
Burners will not cross light
Dirty or corroded cross light brackets.
each other.
"Paint" appears to be
Grease build-up on inside surfaces.
peeling inside lid or hood.
Burner output on "high"
Lack of gas.
setting is too low.
(Rumbling noise and
Supply hose is pinched.
fluttering blue flame at
burner surface.)
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Propane regulator in "low flow" state.
Infrared burner (if
Ceramic tiles overloaded with grease
equipped) flashes back
drippings and build-up. Ports are
(during operation the
clogged.
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
Burner overheated due to inadequate
blow-torch type sound
ventilation (too much grill surface
and grows dim.)
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic
tile, or a weld failure in the burner
housing.
N415-0518 SEP 25.20
Possible Causes
Solution
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes,
then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
17
EN
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