Tyco Security Products DSC PowerSeries neo TL2803GRE-EU Guide D'installation page 15

NOTE: For additional details:
Refer tosection [983]fortroubleshooting thefirmwareupdates
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Refer to section [984] to view thetrouble status
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Refer tosection[985] fortroubleshootingradioinitialization
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Trouble Trouble
indication Indicator Digit
No
N/A
Indication
Yellow LED
N/A
– ON Solid
Trouble LED
02
– 2 Flashes
Yellow LED
05
– 5 Flashes
Yellow LED
06
– 6 Flashes
Yellow LED
07
– 7 Flashes
Communicator Troubleshooting
Table 7: Trouble Indications
Possible
Causes
Checkthepower connectionsbetween thepanelandthe
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communicator.
No Power
Confirm PC-LINK cable is properly installed between
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communicator and panel.
Confirmthatcellularnetwork service isactiveinthearea.
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Ensure theantennaissecurelyconnected totheradio. Check
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antenna stub cable issecurely connected tothe radio.
No Signal
Ifan external antenna isused,ensuretheantennaissecurely
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screwed on to the antenna cable connector. Check external
antenna for damage or open/short.
Checksection[382] toggleoption[5]isON(Alternate
Panel
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Communicator Enabled).
Supervision
Ensure the PC-LINKcable between the panel and communicator
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Trouble
is connected properly (not reversed) and is securely in place.
Confirmthatcellular service isavailableandactiveinthearea.
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Checkallantennaconnections.
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Ensure averageradio signal strength isCSQ5 orhigher.(See
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Table 7 ).
Cellular Trouble Ensure the SIMcard isproperlyinsertedintothe SIMcard holder.
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Ensure the SIMcard hasbeen activated (could takeup to 24 hrs
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after install).
Ifthistrouble persists,relocate thepanel(and communicator) or
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install an external antenna extension kit.
Checkwiththe ISPto confirm Internetservice isactiveinthearea.
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Ensure the Ethernet cable issecurelyinserted intothe RJ45 jackof
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the communicator and the hub/router/switch.
Checkthelinklightonthehub/router/switch isON.Iflink lightis
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OFF, start the hub/router/switch.
Ethernet Trouble
IfDHCP is used, ensure that the unit has an assigned IPaddress
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from the server. In Section [851] [992] verifya valid IPaddress is
programmed. If not, contact the network administrator.
Ifproblem persists,replace theEthernetcableand RJ45
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connector.
Ensure thatthe Ethernetpathhas Internet connectivity.
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Ifusing astaticIPaddress, confirm thatthegatewayand subnet
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mask are entered correctly.
Ifthe networkhasafirewall, ensure thenetworkhasthe
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programmed outgoing ports open (default UDP port 3060 and
port 3065).
Receiver Not Ensure thatallthereceiversare programmed forDHCPorhave
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the proper IP address and port number.
Available
Ensure thecellularreceiver APNshave beenprogrammed with
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the accesspoint name provided bythecellular provider.
IfCommon Mode isused,and onlyonepathisinitialized while the
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other path is not successful, generate a manual test transmission
over both paths or power cycle the communicator to recover the
'Receiver Not Available' trouble.
Trouble Possible Solution
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