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Dash Camera Troubleshooting Guide
4.2 Check SD card is not fake
There are some fake SD cards on the market, which may not perform to their specified speed and cause
recording problems, especially when recording at Full HD resolution. If you wish to check the speed of
an SD card, download the SD Card Speed Test Software from the Ring website, which can confirm the
actual Read & Write speeds of the card.
4.3 Check power supply
Check the 12V power adapter is securely fitted into the car power socket and the LED is always
illuminated whilst the engine is switched on. If the LED flickers or goes out during use, then the power
adapter may not be securely fitted into the socket, which will cause the camera to power down.
Check the fuse in the end of the adapter is not blown
Check the cable for damage, which may have caused the fuse to blow
4.5 Check 12V power socket on Stop/Start vehicles
If you have a stop/start vehicle, check that the 12V power socket does not power down when the
vehicle enters stop/start mode. If this happens the dash camera will also switch off. In this case the hard
wire kit (Part: RBGDCHK) can be used to connect directly to the vehicle fuse box
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