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1.3 Express Limited Warranty and Disclaimer.
(a) THIS LIMITED WARRANTY HEREIN IS THE ONLY EXPRESS WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT
PARTS, ACCESSORIES, AND SERVICE REPAIR. SEGWAY AND SEGWAY PARTIES DISCLAIM ALL OTHER EXPRESS
WARRANTIES. SEGWAY AND OTHER SEGWAY PARTIES LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF
TRADE OR OTHERWISE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
(b) THE FOREGOING LIMITATIONS OR EXCLUSIONS OF WARRANTY SHALL SUBJECT TO ANY MANDATORY LAW THAT
PROHIBITS SUCH EXCLUSION, LIMITATION, RESTRICTION, OR MODIFICATION OF WARRANTY. FOR ANY WARRANTY
THAT MAY APPLY HEREIN ON THE GROUND THAT SUCH WARRANTY IS MANDATED BY LAW AND CANNOT BE
EFFECTIVELY EXCLUDED, RESTRICTED OR MODIFIED BY THE FOREGOING DISCLAIMER, THE DURATION OF ITS
APPLICABILITY SHALL BE THE PERIOD PROVIDED BY THE LIMITED WARRANTY HEREIN OR THAT REQUIRED BY THE
APPLICABLE COUNTRY/STATE LAW, WHICHEVER IS SHORTER. (c) SOME COUNTRIES/STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
To New Jersey consumers, Section 1.3(c) shall not apply to you. New Jersey consumers' warranty rights shall be
interpreted and construed pursuant to New Jersy law.
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2 Limited Warranty Service and Process,
Product Maintenance and Repair
2.1 Services and Process. Warranty services will be made at no charge to you for labor and parts. Unless explicitly
informing you otherwise in writing, warranty services will be provided by an authorized service provider of the
Product that is an independent contractor. For warranty services, parts replaced by Segway will be retained by and
become the property of Segway. Segway' s online services are available at https://support.segway.com/. In the event
the warranty services are required, please prepare for the following materials, including (i) proof of the original
purchase of the Product from Segway Dealers, (ii) the Product' s serial number, and (iii) description of the defect if
applicable. Upon verification of your eligibility to Limited Warranty and/or services, you should provide your name,
email address, mailing address, and contact phone number. After receipt of reasonable and necessary information
and document (s) requested by Segway and verification of eligibility to warranty services, Segway will issue you a
Return Material Authorization ( "RMA" ) to facilitate and process your product warranty services and/or warranty
claim. Segway will direct you to an authorized service provider for warranty services. You shall exercise your warranty
rights per RMA within thirty (30) days. (WARNING: IF YOUR WARRANTY CLAIM(S) IS SAFETY RELATED, HAS SAFETY
IMPLICATION AND/OR INVOLVES SAFETY RISK AND/OR CONCERN, YOU SHALL NOT USE THE PRODUCT UNTIL AND
UNLESS IT IS PROPERLY INSPECTED, EXAMINED AND REPAIRED (IF NECESSARY) BY AN AUTHORIZED SERVICE
PROVIDER.)
2.2 Warning and Stop Using If Abnormal or Defective. During your use of the Product, if you believe the Product or its
component is defective and/or does not work correctly, PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND
STORE THE PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE MAY
CAUSE SEVERE BODILY INJURY OR EVEN DEATH TO YOURSELF, THE OTHERS AND/OR CAUSE PROPERTY DAMAGES.
Thereafter, please immediately contact Segway at technicalsupport@segway.com. Segway' s technical support
personnel are available to assist you online or over the phone in diagnosing the defect, and if any, and providing
further instructions.
2.3 Shipping Fees. For warranty services, you shall be responsible for the cost of shipping / delivering of defective
Product to Segway or an authorized service provider. The limited warranty does not include shipment / delivery of
Products for warranty services. You must include your defective Product or component within the original or a
proper packaging. If you do not have original and/or proper packaging box and/or other materials, Segway may
provide it to you at your cost(for clarity, you are not required to buy). Segway is NOT responsible for risk of loss and
damage to the product due to shipment, including both from you to Segway (or its authorized service dealer) and
from Segway back to you.
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