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Storage & Cleaning
Storing or moving your TUSHY Ace
To uninstall your TUSHY Ace, turn off your water valve, disconnect
the plug from power, disconnect your Flexible TUSHY Ace Hose,
disconnect your Tank Adapter, and use the detach button to slide
your TUSHY Ace off of the Mounting Plate.
Underside View
Drain your TUSHY Ace before storing or moving by locating the drain
plug on the bottom of the device. Using a flathead screwdriver, turn
the plug counter-clockwise a quarter turn to open the drain. The
plug will not remove completely. Drain into a toilet, tub or sink and
then tighten the plug before storing.
Cleaning your TUSHY Ace
You should clean your TUSHY Ace as frequently as you clean
your toilet with a mild, neutral-PH cleaner. Cleaning products we
recommend include Simple Green, Dr. Bronner's or any soap that
isn't too harsh or caustic. If you have any doubt, please send a photo
of the label to aceinstall@hellotushy.com, and we can confirm that
it is a good match!
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Drainage
Plug
Troubleshooting
My TUSHY Ace
Possible Causes:
buttons don't
1. TUSHY Ace not
seem to work.
plugged in.
2. No power to TUSHY
Ace.
3. The remote lights
are flashing red or
doesn't turn on at all.
4. Not activating Seat
Seat Sensor.
Possible Causes:
1. The temperature
The water is
setting is too high.
too hot!
2. TUSHY Ace may
be connected to the
warm water supply.
TUSHY Ace
Possible Causes:
shuts off
1. Washing time ex-
during use.
ceeded the cycle time.
2. Power failure.
Possible Causes:
There is
1. The black rubber
leaking from
gasket(s) are not
the TUSHY Ace
properly installed on
body or hose
the hose or adapters.
connections.
2. The hose connection
is cross-threaded.
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Sensor.
Possible Solutions:
1. Make sure the
TUSHY Ace is
plugged in.
2. Check and reset the
GFCI outlet.
3. Replace the batter-
ies in the remote. Then
perform a soft reset
on the remote.
4. Adjust sitting posi-
tion to fully cover the
Possible Solutions:
1. Adjust the
temperature setting
on the remote.
2. Connect the
TUSHY Ace to the
cold water supply.
Possible Solutions:
1. Press the wash
button again to extend
the cycle time.
2. Check and reset the
GFCI outlet.
Possible Solutions:
1. Make sure that the
black gasket(s) are
properly installed on
both ends of the Flex-
ible TUSHY Ace Hose
and the Tank Adapter.
2. Unscrew the hose
and screw it back
on making sure it is
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