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TERMS, CONDITIONS, and WARRANTY
Limited One Year Warranty
Tosso, a Vivere Company ("Vivere"), warrants that for a period of one (1) year from the date of original retail purchase,
this product will be free from defects in material and workmanship. Vivere, at its option, will repair or replace this
product or any component of the product found to be defective during the warranty period. Replacement will be made
with a new or remanufactured product or component. If the product is no longer available, replacement may be made
with a similar product of equal or greater value. This is your exclusive warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep
the original sales receipt. Proof of purchase is required to obtain warranty performance. Retailers selling Vivere products
do not have the right to alter, modify or in any way change the terms and conditions of this warranty.
What This Warranty Does Not Cover
This warranty does not cover discoloration of product, damaged caused by mildew, mold or any external source. It does
not cover normal wear of parts, or damage resulting from any of the following: negligent use of misuse of the product,
commercial use of the product, use contrary to the assembly instructions, repair or alteration by anyone unless the
service was authorized by Vivere. Further, the damage warranty does not cover acts of God, such as: re, ood,
hurricanes, tornadoes and any form of precipitation: (i.e., rain, snow, hail). Warranty void if damage to the product
results from the use of a part other than a genuine Vivere part.
How to Obtain Warranty Service
Your product must be under warranty in order to obtain warranty service.
If your product is defective and is within your warranty period, call us at (1) 877 836 0986 or email us as directed below
in order to receive a return authorization:
For Products Purchased in
USA contact:
customerservice@vivereltd.com
Do not return product to Vivere without authorization. You will be directed to attach a tag to the product that includes
your name, address, mobile telephone number and description of the problem. Include a copy of the original sales
receipt. Carefully package the product and send by carrier of your choice prepaid to the warehouse address as directed
by the Vivere Team.
1.
Take Photos: Take photos of the defective product(s)/part(s), clearly illustrating the problem area to support
your claim.
2.
Attach Proof of Purchase: Provide the original proof of purchase/sales receipt. Scan or provide a photo of the
proof of purchase and submit it with your claim along with your full address, phone number, and a description
of the issue.
3.
Submit via Email: Email your claim to customerservice@vivereltd.com (US)
customerserviceCAD@vivereltd.com (Canada)
4.
Response: A Vivere representative will correspond with you to resolve your claim as quickly as possible.
Thank-you for your interest in our products and we hope Vivere can inspire your outdoor living.
Warmest Regards,
The Vivere Team
Tosso.com a Vivere Company
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Tosso a Vivere Company
USA
www.tosso.com | www.vivereltd.com
customerservice@vivereltd.com
Tel: 877 836 0986
Canada
www.tosso.com | www.vivereltd.ca
customerserviceCAD@vivereltd.com
Tel: 519 836 0986
For Products Purchased in
CANADA contact:
customerserviceCAD@vivereltd.com
PRODUCT ASSEMBLY
MONTAJE DEL PRODUCTO | ASSEMBLAGE DU PRODUIT
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