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Try testing the Collar using the test light tool (see above).
Try increasing the stimulation level (please refer to the How To Find The Best
Stimulation Level For Your Pet section).
Make sure the Collar's contact points are in good contact with your pet's skin.
Refer to the Collar Fitting section for more information.
The collar won't turn on
Make sure the Collar is charged. When charging the Collar for the first time, charge
it for at least 4 hours. Subsequent charges only take 2-3 hours.
The collar isn't responding to the remote
Check if the Remote is locked (The icon
button).
Check if both the Collar and the remote are sufficiently charged.
Try pairing the Remote and Collar again (refer to the How to Pair the Remote with
the Collar section).
FREQUENTLY ASKED QUESTIONS
Once my pet's training is complete, do I need to keep using the collar?
It fully depends on your and your pet's situation. You might need to reinforce the
results of collar training from time to time.
How long can I continuously deliver Vibration or Shock stimulation to my pet?
No longer than 10 seconds for Vibration mode. No longer than 3 seconds for Static
Shock mode. IMPORTANT: while it is okay to use the Vibration mode for up to 10
seconds, it is highly recommended to limit the continuous Static Shock stimulation to
no more than 3 seconds (the smaller the dog the shorter the time)
What should I do if my dog's neck becomes red and irritated?
Stop using the product immediately for at least 48 hours. If the condition persists
beyond 48 hours, consult your veterinarian.
Can I attach a leash to the e-collar?
No, this can result in pulling the contact points too tightly against your dog's neck.
Use a separate collar when needed.
10
is blinking when you are pressing the
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