Publicité
TROUBLESHOOTING GUIDE
•
Why won't my temperature go any higher?
The max temperature is 400 ˚F.
•
How long does it take to preheat, and how will I know when it's done?
We recommend 3 minutes of preheating. You can use the built-in timer to set
a 3-minute countdown.
•
Should I add my ingredients before or after preheating?
It is recommended to let the unit preheat for 3 minutes before adding ingredients.
•
Do I need to defrost frozen foods before air frying?
It depends on the food! Follow package instructions.
•
How do I make the countdown pause?
Press
.
•
Is the basket safe to put on my countertop?
The basket will heat during cooking. Use caution when handling, and place
on heat-safe surfaces only.
•
How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy. The crisper plate allows
for food to be elevated in the basket allowing for air to go under the plate and evenly
crisp ingredients.
•
My food didn't cook.
Make sure the basket is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the basket with no
overlapping. Shake loose ingredients for even crispiness. Cook time and temperature
can be adjusted at any time during cooking. Simply press the up and down
arrows to adjust the time or temperature.
•
My food is burned.
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
is complete to avoid overcooking.
•
Why is my food blowing around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. To alleviate
this, secure foods (like the top slice of bread on a sandwich) with toothpicks.
•
Can I air fry wet battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Be sure to press the bread crumbs onto the
food with your hands. Because the air fryer has a powerful fan as part of its mechanism,
breading can sometimes be blown off. Pressing the bread crumbs firmly on will help
them adhere.
•
The unit is beeping.
Your food is done cooking.
•
The screen went black.
The unit is in standby mode. Press the
•
An "E" message appears on display screen.
The unit is not functioning properly. Please contact Customer Service at 1-855-520-7816.
13
ninjakitchen.ca
or
button to turn it back on.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjakitchen.ca/page/parts-and-accessories.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit support.ninjakitchen.ca for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1 855 520-7816 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
ninjakitchen.ca/register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1 855 520-7816 to initiate a warranty claim. You will need the receipts proof of purchase.
We also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will provide
you with return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from one
province or one state to another. Some US states and some Canadian provinces do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
NJA_1_YR_IB_LMTD_WRNTY_CAN_ENG
14
ninjakitchen.ca
Publicité
