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Stains on load
Did you follow the manufacturer's directions when adding
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detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent
to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a cycle
only. Do not drip fabric softener onto clothes.
Is there above average iron (rust) in water?
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You may need to install an iron filter.
Did you properly sort the load?
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Sort dark clothes from whites and lights.
Did you unload the washer promptly?
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To avoid dye transfer, unload the washer as soon as it stops.
Load is wrinkled
Did you unload the washer promptly?
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Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?
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Use the Synthetics/Permanent Press cycle or another cycle
with low spin speeds (if available) to reduce wrinkling.
Did you overload the washer?
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The wash load must be balanced and not overloaded. Loads
should move freely during washing.
Was the wash water warm enough to relax wrinkles, or
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are you using warm rinses?
Use hot or warm washes if safe for the load. Use cold rinse
water.
Are the hot and cold water hoses reversed?
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Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Load is tangled or twisted
Did you overload the washer?
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The wash load must be balanced and not overloaded. Loads
should move freely during washing.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, contact the dealer from whom you purchased
the washer, or a Whirlpool designated service company.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
ASSISTANCE OR SERVICE
Did you wrap items around the agitator?
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Drop items loosely into the washer. Do not wrap items around
the agitator.
Gray whites, dingy colors
Did you properly sort the load?
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Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
Was the wash temperature too low?
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Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard
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water?
Use more detergent for washing heavy soils in cold or hard
water.
Are the hot and cold water hoses reversed?
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Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Garment damage
Check the following:
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Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
Did you overload the washer?
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The wash load must be balanced and not overloaded. Loads
should move freely during washing.
Did you properly add chlorine bleach?
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Do not pour chlorine bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
Did you follow the manufacturer's care label instructions?
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If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These parts will fit right and work
right because they are made with the same precision used to
build every new WHIRLPOOL
To locate replacement parts in your area:
Contact the dealer from whom you purchased the washer, or a
Whirlpool designated service company.
®
appliance.
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