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Our 24 months warranty does not apply to
defects caused by normal wear and tear, damage
caused by accidents, abusive use, negligence, fire,
liquid contact or other external cause, damage
which is the consequence of failing to comply
with the user manual, damage caused by use
with another product, damage caused by service
by anyone who is not authorized by us, or if the
product is stolen or if any label or identification
number has been removed from the product or
has been changed. Examples of normal wear an
tear include fabric worn down by regular use and
the natural breakdown of colors and materials
due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point
of contact is the authorized dealer or retailer
recognized by us. Our 24 months warranty is
recognized by them
. You must present your
(1)
proof of purchase, made within the 24 months
preceding the service request. It is easiest if you
get your service request pre-approved by us. If
you submit a valid claim under this warranty, we
may request that you return your product to the
authorized dealer or retailer recognized by us or
that you ship the product to us in accordance with
our instructions. We will pay for shipment and for
return of freight if all instructions are followed.
Damage and/or defects neither covered by our
warranty nor by the legal rights of the consumer
and/or damage and/or defects with respect to
products that are not covered by our warranty
can be handled at a reasonable fee.
I
I
20
e-Safety
Bébé Confort
Rights of the consumer:
A consumer has legal rights pursuant to
applicable consumer legislation, which may
vary from country to country. The rights of the
consumer under applicable national legislation are
not affected by this warranty.
This warranty is provided by Dorel Netherlands.
We are registered in The Netherlands under
company number 17060920. Our trading
address is Korendijk 5, 5704 RD Helmond, The
Netherlands, and our postal address is P.O. Box
6071, 5700 ET Helmond, The Netherlands.
The names and address details of other
subsidiaries of the Dorel group can be found on
the last page of this manual and on our website
for the brand concerned.
(1) Products purchased from retailers or dealers that
remove or change lables or identification numbers are
considered unauthorized. products purchased from
unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the
authenticity of these products cannot be ascertained.
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