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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
PERFORMANCE
Clothes too wet
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
Pilling
8
Possible Causes
Water temp selection
Use of fabric softener
Dye transfer
Not enough detergent
Hard water
Water is not hot enough
Washer is overloaded
Detergent is not
dissolving
Dye transfer
Clothes are air or line dried
Incorrect sorting
Detergent not dissolving
Overloading
Incorrect use of fabric softener
Result of normal wear on
poly-cotton blends and
fuzzy fabrics
What To Do
• Some fabrics will feel wetter when rinsed with cold water.
• For best results, GE recommends use of dryer sheets to
freshen clothes and reduce static cling. If you prefer to use
liquid fabric softener, please add near the end of the wash
(agitate) portion of the cycle, before the water drains. The
"washing" light will flash when it is time to add fabric
softener. Use of liquid fabric softener during the low-water,
high-efficiency rinse can cause spotting on clothes.
Rewashing will remove these spots.
• Sort whites or lightly colored items from dark colors.
• Use more detergent (especially with larger loads). Be sure
to follow detergent manufacturer's directions.
• Use a water conditioner like Calgon brand or install
a water softener.
• Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
• Select load size to match clothes load.
• Add detergent as wash basket fills with water before
you load clothes.
• Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
• If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
• Separate lint producers from lint collectors.
• Add detergent as wash basket fills with water, before you
load clothes.
• Try a liquid detergent.
• Use warmer water temperature.
• Load clothes no higher than the top row of holes in the
washer basket.
• Make sure load size selected matches clothes load size.
• See actions under "Colored spots."
• While this is not caused by the washer, you can slow the
pilling process by washing garments inside out.
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