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Appendix
Troubleshooting
This section describes some common problems that you may
experience when using the ViewBoard Cast Button.
NOTE:ﾠ Please contact your sales representative or IT
department if you are experiencing any further
problems.
Problem or Issue
ViewBoard Cast
Button is not pairing
with IFP/CDE device
LED indicator is only
flashing white
IFP/CDE device cannot
be found in the
conferencing software
Audio and/or video is
not outputting from
the IFP/CDE device
Audio and/or video
stops working during
the conference
Possible Solutions
• Check that the ViewBoard Cast Button is
plugged into your laptop.
• Check that the LED indicator changes to
static blue.
• Check that the IFP/CDE device is working
correctly.
• Verify that the pairing information is
entered correctly.
• Re-plug the USB webcam into the IFP/CDE
device and restart the IFP/CDE device.
• Check the device settings of the
conferencing software.
• Check the volume settings of the laptop
and the IFP/CDE device.
• Restart the IFP/CDE device.
• Check that the network signal is strong.
• Check device settings in the conferencing
software.
• Re-pair the ViewBoard Cast Button with
the IFP/CDE device.
• Restart the vCast or vCastPro and
reconnect your laptop to the IFP/CDE
device.
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