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XI.
Warranty & After-Service
Please note that the warranty begins at the time of purchase. If this purchase is delayed such
as on a new pool build or installation will be delayed, the installation date must be proved
with appropriate documentation to have the warranty start at the time of installation. Warranty
is only valid upon first install.
Some claims will not be approved under any circumstances by Moov Pool Products. Such
claims include and are not limited to:
Heat Exchanger broken due to water left in through unproper winterization.
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Appropriate winterization can be found on Moov Pool Products website or on page
15 of this manual. Any other winterization default claims will be refused.
Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail,
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Earthquakes and any other act of god event.
Units not installed by an appropriate technician. The trade job of these technicians
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will vary depending on the region of the install and can include HVAC technicians
or electricians. Electrical wiring or product manipulations are included.
Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various
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factors such as outdoor temperature, required temperature, air flow, sun presence,
humidity, pool sizing, heat pump distance from the pool and much more. Please
always refer to your pool expert to select the right unit tailored to your needs or
contact Moov Pool Products for a recommendation.
All warranty claims must be approved by an authorized Moov Pool Products employee. For
more information on warranties or to submit a claim, contact Moov Pool Products.
The factory reserves the final interpretation right and keep the right to stop or change product
specification and design without prior notice at any time, no need to bear the resulting
obligations.
Moov Pool Products / Moov Sales Agency
Head office located in Quebec City, Quebec, Canada
www.moovsa.com
/ 450-328-5858
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