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Troubleshooting
In the event that the base fails to operate, assess the symptoms and possible solu ons provided in
SYMPTOMS
Remote control illuminates and appears to be
operable, but will not ac vate base.
No features of the base will ac vate.
Wireless remote will not illuminate.
Head or foot sec on will elevate, but will not
return to the at posi on.
the chart below.
SOLUTIONS
Verify that the power cord is plugged into a working, grounded electrical outlet. Test the
outlet by plugging in another working appliance.
Program the remote control (see the Se ng Programmable Posi ons and Pairing Remote
sec on of this manual for programming procedures).
Unplug the power cord, wait 30 seconds and plug back to reset electronic components.
The surge protec on device or the electrical outlet may be defec ve. Test the outlet by
plugging in another working appliance.
Verify that the connector on the base is securely a ached to the control box.
Replace the ba eries in the wireless remote.
Base mechanism may be obstructed. Elevate base and check for obstruc on. Remove
obstruc on.
Head sec on may be too close to the wall.
Headboard may be too close to the edge of the ma ress. Verify that there is enough
distance between the headboard brackets and ma ress. Adjust if required.
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