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Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new electric
range. If you run into unexpected trouble, look first for a solution in the table below.
If, after trying the suggested solution, you're still having trouble, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
Installtion
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
The appliance
The kitchen cabinets are
must be accessed
not square and too close to
for servicing and
the appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
42 English
NE59M4320_DG68-00882A-02_EN+MES+CFR.indb 42
CONTROL DISPLAY
The Display goes
blank.
The Display flashes.
Solution
COOKTOP
•
Place the oven rack
in the center of the
oven. Place a level on
The surface units will
the oven rack. Adjust
not maintain a rolling
the leveling legs at the
boil or will not cook
base of the range until
fast enough.
the oven rack is level.
•
Insure the floor is level
and strong and stable
The surface units will
enough to adequately
not turn on.
support the range.
Contact a carpenter to
correct the situation.
Insure the cabinets are
square and provide
Areas of discoloration
sufficient room for
on the cooktop.
installation.
Contact a builder or
installer to make the
appliance accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Problem
Possible cause
A fuse in your home may be
blown or the circuit breaker
tripped.
There was a power failure.
Problem
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or the circuit breaker
tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-
colored cooktop.
Solution
Replace the fuse or reset the
circuit breaker.
Reset the clock.
Solution
Use pans which are flat and
match the diameter of the
surface unit selected.
Cover the pan with a lid until
the desired heat is obtained.
Replace the fuse or reset the
circuit breaker.
Check if the correct control is
set for the surface unit you
are using.
Refer to the section on the
care and cleaning of the
glass cooktop on pages
38-39.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
1/31/2018 12:48:28 PM
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