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TROUBLESHOOTING GUIDE
High Limit Switch Keeps Tripping
Possible Causes
The convection blower is
overheating and tripping
the internal temperature
shutoff.
The stove is being left
on the highest setting
for extended periods of
time.
Fuel other than wood
pellets is being burned in
the stove.
Power surge or brown
out situation.
High
limit
switch
is
malfunctioning.
Glass "Soot's" Up At A Very Fast Rate
Flame Is Lazy, Dark, And Has Black Tips
After Stove Has Been On For A While, The Burnpot Overfills
Possible Causes
Stove or vent pipe is dirty, which restricts airflow
through the burnpot.
Vent pipe installed improperly.
Burnpot holes are blocked.
Blockage in air intake pipe.
Combustion blower is not spinning fast enough.
Bad Pellets. (Applies to GLASS "SOOT'S" UP AT A
VERY FAST RATE Only)
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blades. If oiling the blower does not help, the
blower may be bad.
If operating the heater on the highest heat setting, the room temperature could increase
enough and lead to potential overheating situations. If this happens, try operating at a lower
heat setting.
This pellet stove is designed and tested to use wood pellets. Check for signs of fuel other
than wood pellets. No other types of fuel have been approved for this pellet stove. If there
are signs of other types of fuel being used, stop using them immediately.
A power surge, spike, or voltage drop could cause the high limit switch to trip. Check to see
if a surge protector is being used on the stove. If not, recommend one to the consumer.
If the other items check out okay, replace the high limit switch.
Possible Remedies: (Unplug stove first when possible)
Follow all cleaning procedure in the maintenance section of the
owner's manual.
Check to make sure the vent pipe has been installed according to
the criteria in the owner's manual.
Remove the burnpot and thoroughly clean it.
Visually inspect the air intake pipe that leads into the burnpot for
foreign material.
Test the RPM on the blower after the blades have been cleaned.
The RPM should be approximately 3000 RPM.
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of pellets.
You might also want to try a brand that is made from a different
type of wood (softwood vs. hardwood). Different woods have
different characteristics when being burned.
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